Privacy Policy

Who we are

Arsenal Benefits Group provides bilingual benefit counseling and enrollment support to employers, brokers, and carriers. This policy applies to arsenalbenefitsgroup.com and the forms on it. It does not govern the benefit plans themselves, which are administered by the applicable employer, broker, or insurance carrier.

Information we collect

We only collect information you choose to send us through a form on this site. We do not buy personal information, and we do not build visitor profiles.

• Contact inquiries: your name, company, work email, telephone number, the audience type you select, and the message you write.
• Counselor network applications: your name, email, telephone number, city and state, languages spoken, years of experience, areas of experience, availability, states or regions you can cover, an optional LinkedIn profile link, any additional information you write, and a résumé file if you attach one.
• Basic technical information created automatically by delivering a website, such as your IP address and browser request details, handled by our hosting provider for security and reliability.
• Your language preference (English or Spanish), stored in your browser for the duration of your visit so the site stays in the language you picked.

How we use it

We do not add you to a marketing list because you submitted a contact form or an application. Any marketing emails would require your separate, affirmative consent.

• To respond to your inquiry and discuss scope, timing, and fit.
• To evaluate counselor applicants for current or future counselor opportunities and to communicate with them about that process.
• To keep ordinary business records of who contacted us and when.
• To protect the site against spam, fraud, and abuse.

Cookies and tracking

This website does not use analytics, advertising pixels, retargeting tools, behavioral tracking, chat widgets, or social media tracking scripts. There is no Google Analytics, Google Tag Manager, Meta Pixel, LinkedIn Insight Tag, TikTok Pixel, Clarity, Hotjar, or CRM tracking installed.

The only browser storage we use is a single session entry holding your language choice. It is strictly necessary to deliver the page in the language you selected, contains no identifier, and is cleared when you close your browser. Because we use no optional tracking, there is nothing for a cookie banner to ask you to consent to.

Service providers

We use a small number of vendors to run the site and receive your submission. They act on our instructions and are not permitted to use your information for their own purposes.

• Website hosting and content delivery.
• A cloud database and private file storage service that holds form submissions and uploaded résumés.
• A transactional email service that delivers the submission notification to our inbox.
• Our business email provider, where our team reads and replies to your message.

Résumés and uploaded files

Résumés are stored in a private storage location that is not publicly readable and is not indexed by search engines. File names are randomized, so the file cannot be found by guessing a URL. Access requires authorization, and internal access is limited to the Arsenal Benefits Group personnel who review applications. Any internal link we generate to review a résumé expires automatically.

Please do not upload documents containing Social Security numbers, financial account numbers, medical information, government identification numbers, or other highly sensitive details. We do not ask for that information and do not need it to consider an application.

How long we keep information

• Contact inquiries: kept only as long as reasonably necessary to respond, to maintain business records, or to support an ongoing relationship, then deleted.
• Counselor applications and résumés: kept while we evaluate you and, so we can consider you for future counselor opportunities, for a limited period afterward — not indefinitely. Tell us at any time and we will delete your application and résumé.

Security

We use reasonable administrative, technical, and organizational safeguards, including encrypted transport, private file storage, access restrictions, and server-side validation of form submissions. No method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure, so we do not claim absolute security.

Your privacy rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, to request that we correct it, to request that we delete it, and to ask questions about how we use it. We will not treat you differently for exercising these rights.

To make a request, email iazir@arsenalbenefitsgroup.com or call (424) 359-9218. Please tell us what you are asking for so we can respond appropriately. We may need to confirm your identity before acting on a request.

California disclosures

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising. We use no advertising technology and no third-party analytics on this website, so there is no opt-out to offer and no “Do Not Sell or Share My Personal Information” mechanism is required. If that ever changes, we will update this policy and add the required choices before any such practice begins.

Children

This website is intended for employers, brokers, carriers, employees, and benefits professionals. It is not directed to children, and we do not knowingly collect personal information from children.

Changes to this policy

If we change our practices, we will update this page and the date shown above.

Contact us

Questions about this policy or your information: iazir@arsenalbenefitsgroup.com or (424) 359-9218.